Frequently Asked Questions
Everything you need to know about shopping with The House Shop.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer warranties on your products?
Yes, many of our products come with a manufacturer's warranty. Please check the specific product description page for details regarding the coverage period and terms.
Can I change or cancel my order after it has been placed?
We aim to process orders quickly, but if you contact us within 1 hour of placement, we can usually accommodate changes or cancellations.